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G-silver.com respects your privacy and is committed to protecting your personal data. The purpose of this Privacy Policy is to inform you about how we treat your personal information when you visit our website and to tell us about your rights to privacy and how the law protects you. Here we present how we collect and process the personal information you provide to us. At Gemo Sarl we are responsible for the control and protection of your data, in accordance with the European General Regulations on Data Protection .
We invite you to contact us at: support@g-silver.com for any requests relating to the confidentiality and the treatment of your information.
The use of your personal data must be based on a legal basis. This policy defines how our legal basis is consistent with each of the purposes for which we store your data. As a general rule, we are authorised to process your personal data as part of the performance of a contract (contract to provide our products or services), when this is necessary to fulfill our legal obligations, or to defend a legitimate interest ( we will always consider whether your right to privacy overrides our interest).
WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW?
You are not obliged (by law or by contract with us) to provide us with personal information via this site. We will only ask you to provide us with personal information as part of the execution of a service at your request.
INFORMATION PROVIDED BY YOU
We may receive personal information about you whenever you contact us. For example, when :
– You request information about our products or services
– You use and browse our website
– You contact us by phone, post or email
– You inquire or apply for a job offer.
This information may include the following :
– General identifying information, such as your full name and title
– Contact information, such as your postal address, e-mail address and phone number
– Additional information relating to the use of our site and our services, such as your marketing preferences, your answers and your comments
– Information about your shipment, including the recipient
– Your tax status (for international shipments)
– Payment information (collected and processed securely by our payment provider)
– Regarding job applications, your resume, including details of your training and career path (and any other information you can include in your resume).
INFORMATION WE COLLECT ABOUT YOU FROM OUR SITE
We collect information using cookies and other similar technologies to distinguish you from other users of our website. These simplify your online experience by avoiding you re-introduce certain information and also participate in the improvement of our website.
When you visit our website, we may collect the following information :
– Details of the device used provided by your internet browser
– If you choose to login using a third party, it will be registered
– If you choose to connect your account to a Marketplace to import items to ship, we will record the details necessary to facilitate the connection
– The identifier of the device (cookie or IP address) and the general location for the prevention of fraud. Please note that our Google Analytics website has been supplemented with the code “gat._anonymizeIp () ;;” to ensure anonymous collection of IP addresses (IP masking). Your IP address will be collected by Google at our request only in an abbreviated form, which guarantees anonymisation and does not allow to draw conclusions about your identity
– The details of your visits to our website and the resources you access, including, but not limited to, web pages, links, traffic data, location data, weblogs and other communication
– When orders come from advertising sources, we record the source of each order. This is purely for us to evaluate the effectiveness of these advertisements and is in no way used for profiling customers
– Our website is not intended for children and we do not collect data about them.
INFORMATION COLLECTED FROM OTHER SOURCES
If you are applying for a job, we may collect criminal record information from an accredited agency and view information you have shared publicly, including on social media.
This list is not exhaustive. We may, in specific cases, need to collect additional data for the purposes set out in this policy.
INFORMATION WE RECEIVE ABOUT YOU FROM OTHER SOURCES
You may give consent to other websites, services or third parties to provide us with information. This could include information we receive about you if you use another website that we operate or any other service we provide.
It may also include third-party information with which we work to provide our products and services, such as e-commerce and marketplace partners, payment processors, transportation providers, technical support companies, and advertising companies.
HOW DO WE USE YOUR PERSONAL INFORMATION ?
THE LEGAL BASIS FOR THE USE OF YOUR PERSONAL DATA
We make sure that any use we make of your personal data falls under one of the following legal bases, as defined in the General Data Protection Rules :
– 1. To establish and execute the contract / order / quote
– 2. To respect our legal obligations
– 3. Use of your data to promote legitimate interests.
HOW DO WE USE YOUR DATA ON THESE LEGAL BASES
You will find below the different uses of your personal data that may occur under each legal basis :
1. TO ESTABLISH AND EXECUTE THE CONTRACT / ORDER / QUOTE
a. Verifying your identity
We may use your information when necessary to fulfill our legal obligations or to detect and prevent fraud, money laundering and other offenses.
b. Provide our products and services
Your personal information is necessary for the management and execution of the contracts concluded together when you become a customer. Using your data in this context allows us to :
– Provide information on the contract that binds us
– Provide information about our products and services according to your needs (e.g. in terms of shipping and related services such as insurance)
– Check your identity
– Process your requests and suggestions and make the corresponding improvements in terms of products and services
-Inform you of any changes to our products and services
– Administering our website, including troubleshooting issues, statistical analysis, research and testing, and securing the site.
By creating an account on G-silver.com, By creating an account on G-silver, you authorise us to use the phone number indicated to provide you with specific information, useful for the management of your account. If you inquire or apply for a job offer, your personal data may be used as part of the recruitment process to assess your suitability for a particular job.
2. TO RESPECT OUR LEGAL OBLIGATIONS
– To fulfill our Terms and Conditions and other policies
– To manage and plan logistics, accounting and auditing
– To deal with any legal disputes with you
– To detect and prevent fraud, money laundering and other crimes
– To protect yourself and others .
3. USE OF YOUR DATA TO PROMOTE LEGITIMATE INTERESTS
a. Making contact to promote other products or services that may interest you
We may use your information to identify your needs and offer you products or services that may be of interest to you. You are free to choose to receive promotional emails or calls from G-silver.com. You can decide to receive both, none, or only one or the other. Your choice has no influence on the products or services you have purchased from us, and will not affect quotes for products or services you will purchase in the future.
You can update your preferences at any time in your customer Help page.
b. Making contact to inform you of important changes that may affect you or to check or update specific information
We may need to use information about you to answer your questions or to inform you of important changes. We will only use your information in this regard when it is necessary for us to :
– Interact and respond to the communications you send us and to all the social network messages in which you tag us
– Inform you of significant changes to our company or our policies
– Check or update all important personal information, such as bank details in the case of bank direct debits.
c. Respond to requests you send us
This includes calls, emails, live chat, as well as messages on social networks.
d. Improvement of our activity
In order to offer the best products, services and experiences, we can use your information in order to :
– Review and improve our existing products and services and work on developing new offers
– Review and improve the performance of our systems, processes and our staff (including training)
– Improve our site so that the content is presented in the most efficient way for you and your device broadcasts and relevant advertisements
– Measure and understand the effectiveness of advertising that we
– Conduct surveys of our products to improve them.
We may use third parties to perform them, in which case they will act as data processors.
CHANGE OF AIM
We will only use your personal information for the purposes for which we collected it, unless we consider that we should use it for another reason consistent with the original purpose. If we need to use your personal information for purposes unrelated to the original purpose, we will inform you and explain the legal basis that allows us to do so.
Please note that we may process your personal information without your knowledge or consent, in accordance with the above rules, when required or permitted by law.
WHO DO WE SHARE YOUR PERSONAL INFORMATION WITH ?
SHARING YOUR INFORMATION WITHIN OUR COMPANY
We share the information you provide with our staff to provide you with our products and services.
SHARING YOUR INFORMATION WITH THIRD PARTIES
We may share your data with third parties, such as :
– Internet hosting providers to host the website, infrastructure, services and related applications
– Messaging to provide messaging services
– Contact management systems to send emails, instant messages, messages in social networks and SMS messages.
There are some exceptional circumstances in which we may disclose your information to third parties, including when disclosure is :
– Mandatory by law or to comply with a court proceeding, award or regulatory proceeding
– Necessary to protect the safety of our employees, our property or the public
– Necessary for the prevention and detection of crimes, including the exchange of information with other companies or organisations for the purposes of fraud protection and credit risk reduction
– Proportioned as part of a merger, sale of business or assets, in the event that this occurs, we will share your information with the seller or potential buyer involved.
HOW LONG IS YOUR PERSONAL INFORMATION KEPT ?
We will only keep your personal information as long as we need it for the purposes for which it was collected. When we provide you with a service, we retain any information that you indicate to us until the complete performance of the service.
If you apply for a job offer (or if you send us your resume), we will keep your CV (and any information publicly available, for example on social networks) for a period of 12 months. If you are retained for a particular position, we may retain this information for longer than this period.
In any case, we will retain your information until you have exhausted all funds in your account, all claims and disputes have been settled and there is no direct risk of fraud. If your data is deleted, your account will become inactive.
HOW DO WE PROTECT YOUR DATA ?
We will take all necessary steps to ensure that your data is treated securely and in accordance with this policy.
We try to ensure that all information you provide to us is securely transferred via the website. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal data, we can not guarantee the security of your data transmitted on our site; any transmission is at your risk. Once we have received your information, it will be processed following the strict security procedures and protocols to prevent unauthorised access.
Where possible, the data is stored and processed in the EU. If this is not possible, third parties agree to abide by the Privacy Shield framework or EU standard clauses.
All information you provide to us is stored on secure third-party servers. You are the only person responsible for the password that has been given to you or that you have created yourself to access certain sections of the site. The latter is confidential and should not be shared.
HOW TO HELP US STORE YOUR PERSONAL DATA IN A SECURE WAY
We will take all reasonable steps to ensure that the personal information you provide through our website is stored and managed in a secure manner. G-silver follows the https protocol and uses sophisticated security features to protect your data. However, you can contribute to the security of your personal information, not only on our website, but also when providing information online.
Here are some tips to help you better protect your data :
– Use a modern and secure browser and operating system
– Make sure your browser and operating system have the latest security updates
– Use a safe password and do not reuse it on other sites
– Do not share your password
– Learn how e-mail fraud works and be careful when using e-mail
– Become aware of the risks associated with the use of public WIFIs.
WHAT RIGHTS DO YOU HAVE ON YOUR PERSONAL DATA ?
You have the right to be informed and we have a legal obligation to provide you with concise, transparent, intelligible and easily accessible information about your personal information and its use. We have written this policy for this purpose, however, if you have questions or need more specific information, you can write to us at support@g-silver.com.
YOU HAVE THE RIGHT TO ACCESS YOUR PERSONAL DATA
You have the right to ask us to confirm whether or not we hold your personal information. If we have your data, you have the right to have a copy of your information and to be informed of the following :
– Why we use your information ?
– What kind of information do we use ?
– Who do we share your information with ?
– How long will your information be kept ?
In order to maintain the security of your information, we will need to verify your identity before providing you with a copy. The first copy of your information will be provided free of charge. If you require additional copies, an administration fee may be charged to cover our costs.
YOU HAVE THE RIGHT TO CORRECT ANY INACCURATE OR INCOMPLETE PERSONAL DATA
If you discover an error, inaccuracy or missing information after requesting a copy of your personal information, you can contact us for correction.
YOU HAVE THE RIGHT TO BE FORGOTTEN
It may occur that we may no longer be required to hold your personal information :
– The information is no longer necessary for the purpose for which it was collected
– You withdraw your consent for us to use the information and we have no other legal reason to continue using it
-You object to us using your information and we have no reason to continue using it
– We used your information illegally
– We are under a legal obligation to delete your information.
If you believe that any of these situations apply and you wish to delete your personal data, please send us an email to support@g-silver.com.
You have the right to request a copy of your personal data to be transferred directly to you or a third party in a compatible format. Also known as data portability, you have the right to obtain a copy of your data for personal use. This right allows you to move, copy or transfer your personal data more easily from one computer system to another, in a safe and secure manner. If you would like us to transfer a copy of your data to you or another organisation in a structured, commonly used and computer-readable format, please contact us. This is free of charge.
YOU CAN RENOUNCE TO ANY DIRECT MARKETING
You can inform us at any time that you do not want us to use your information for direct marketing purposes. In this case, you can request it by using the link that you will find at the end of each email from Marketing or by contancting us directly to support@g-silver.com.
YOU HAVE THE RIGHT TO OBJECT TO US USING YOUR INFORMATION FOR OUR OWN LEGITIMATE INTERESTS
We may use your personal information to achieve goals that benefit all parties :
– When we inform you of products or services similar to those you have already purchased
– When we use your data to improve the functioning of our activity
– When we contact you to tell you about important changes.
We always ensure that your rights and information are properly protected. If you believe that the way we use your data is not justified because of its impact on you or your rights, you may object.
Unless we have a legitimate reason to continue, we will stop using your personal data.
You can exercise this right by sending an email to support@g-silver.com.
YOU HAVE THE RIGHT TO RESTRICT THE USE OF YOUR PERSONAL DATA
You can ask us to stop using your personal data and simply keep a copy. This right may be exercised in the following circumstances :
– You have informed us that the information we hold about you is inaccurate, and we have not yet been able to verify it
– You objected to us using your information for our own legitimate interests and we are considering your objection
– We used your information illegally, but you do not want us to delete your data
– The use of your data is no longer necessary, but you need us to keep a copy for an existing legal claim.
If any of the above applies to you, please contact us by email at support@g-silver.com.
YOU HAVE RIGHTS TO AUTOMATED DECISION MAKING AND PROFILING
Any automated decision making or profiling we undertake is solely for the purpose of tailoring and personalising the information we provide to you. We will not use automated decision making or profiling to make decisions that would have a legal impact on you or that could significantly affect you. You have the right not to be subject to such decisions. If you have any questions or suggestions about this right, please contact us at support@g-silver.com.
USE OF COOKIES
We may collect information on your computer. This information is statistical data about our visitors and how they use our site. These statistics do not identify any personal details.
The information will be collected through a cookie file. When used, these cookies are automatically downloaded to your computer. They are stored on your computer’s hard drive because they contain information that is transferred to the hard drive. They help us improve our website and the services we provide you.
We may use cookies to display relevant advertisements on websites. These are based on your previous visits and can also use Google Analytics data. You can opt out of Google’s use of cookies by going to: google.com/privacy/ads.
ACCESS TO THIRD PARTIES
You may find links to third party sites on our website. These websites have their own privacy policies which we invite you to read. G-silver.com is not responsible for the third party policy and has no control over it.
MODIFICATION OF THE PRIVACY POLICY
Any changes to our privacy policy will be posted on this page and, if applicable, will be notified to you by email. Please check for updates or changes frequently.
COMPLAINTS
If you wish to make a complaint concerning the collection or use of your personal data, please contact us at support@g-silver.com in the first instance so that we can resolve it.
CONTACT
Our data protection officer is Matteo Gemo. He can be contacted at Gemo Sarl – 4, rue André Isaia – 13013 Marseille (France) or by mail at support@g-silver.com.
